You have the right to request a return or exchange within 7 days of receiving your order.
Products must be in their original condition, unused, and in their original packaging.
Products that have been damaged or altered after delivery, or are missing accessories, will not be accepted for return.
Non-returnable items include:
Products that have been used or show signs of wear.
Customers should contact Customer Service via email or phone within the return period to initiate a return request.
Customer Service will provide instructions for returning the products. Customers must return the products within 5 days of receiving the return instructions.
Products can be exchanged for another item of the same category or equivalent value within 7 days of receiving the original order.
Exchange requests are subject to product availability. If the requested item is out of stock, customers can choose a different product or request a refund.
If the product is defective or was delivered incorrectly, Winner Electronics will cover the return shipping costs.
Refunds will be processed after the returned product is received and inspected.
Refunds will be issued using the same payment method used for the original purchase.
The refund process may take up to 10 business days depending on the payment provider.
For any inquiries or additional information, please reach out to our Customer Service team through:
Email: support@winner-flax.com
Phone: [Insert Phone Number]
Effective Date: 9/10/2024